Who We Are
Medbilling RCM is a professional medical billing and revenue cycle management company serving practices in all 50 states. We work with healthcare organizations, doctors, clinics, and labs to improve cash flow, reduce claim denials, and ensure full regulatory compliance.
We handle sensitive medical and billing information as part of our services and always maintain high standards for security and privacy.
Information We Collect
We collect data so that we can offer safe, legal, and effective medical billing and revenue cycle management services.
Personal Information
If you voluntarily provide us with personal information, we may keep track of the following:
- Billing and operational data for your practice
- Information about claims, payments, and remittances
- Information about insurance and payers
- Limited patient demographic data shared securely in accordance with HIPAA rules
Technical and Usage Information
When you visit our website, we may automatically gather the following information:
- IP address
- Browser version and type
- Device and operating system information
- Pages visited, time on pages, and referring URLs
Financial, Business, and Healthcare Information
We may collect the following information from clients who use our billing and RCM services:
- Billing and operational data for your practice
- Information about claims, payments, and remittances
- Information about insurance and payers
- Limited patient demographic data shared securely in accordance with HIPAA rules
How We Use Your Information
We use the collected information to:
- Offer, operate, and improve our medical billing and revenue cycle management services
- Answer questions and set up free consultations or audits
- Bring on new clients and maintain current accounts
- Send important service news by phone, text, or email
- Maintain compliance with HIPAA and other applicable healthcare legislation
- Study website usage to improve performance and user experience
SMS and Text Message Communications
By providing your mobile number and opting in, you agree to receive SMS/text messages from Medbilling RCM, which may include:
- Verification and appointment notifications
- Service updates and account-related notifications
- Customer support messages
- Occasional promotional or informational communications
To stop receiving messages at any time, reply STOP to any message you receive. To get help, reply HELP.
Message Frequency: May vary
We do not share your mobile number or SMS consent data with third parties for marketing purposes.
HIPAA Compliance
Medbilling RCM is a HIPAA-compliant business associate. To keep Protected Health Information (PHI) safe, we:
- Use secure, encrypted systems to store and transmit data
- Only allow authorized personnel to access PHI
- Train all employees on HIPAA privacy and security rules
- Sign Business Associate Agreements (BAAs) with covered entities and partners
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. Information may only be shared:
- With authorized employees or trusted business associates for legitimate service-related purposes
- With your clear permission or at your explicit request
- When required by law, regulation, subpoena, or court order
- To protect our rights, enforce rules, or stop fraud or security threats
Data Security
We use strong physical, technical, and administrative protections to keep your data safe, including:
- Encrypted data transmission and secure data storage
- Limited system access and authentication controls
- Confidentiality agreements and security training for all employees
Important: We do our best to keep your information safe, but no method of electronic transmission or storage is completely secure. You choose what information you share with us.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Ask for corrections or changes if the data is inaccurate
- Request deletion of your personal data where permitted by law
- Opt out of text or email communications at any time
- Request a copy of our HIPAA Notice of Privacy Practices
To exercise any of these rights, contact us at info@medbillingrcm.com.
Cookies and Tracking Technologies
In order to monitor visitors and support marketing, our website may use cookies and similar tracking technologies. Users have the ability to disable cookies within their browser settings; however, doing so may reduce the functionality of certain website features.
Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
Third-Party Links
Our website may contain links to other websites. Medbilling RCM is not responsible for the content, security, or privacy practices of third-party websites. We recommend reading their privacy policies before providing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time in line with changes in the law, our technology, or our practices. This page will display a new Last Updated date every time a change is made.
If you continue using our website or services after changes are made, you agree to the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, reach out to us directly.
Medbilling RCM
Status: HIPAA Compliant · Scope: Applies to all website visitors & clients